My Last Day

Today’s the day. It’s finally here. I’ve thought about this moment so many times that whatever happens, I know it won’t live up to the fantasy I’ve created. I’ve decided that instead of doing all the usual unnecessary shit that I do throughout my work day, I’m going to take stock and think about what I’ll miss about this place, and what I look forward to never doing again.

What I’ll Miss:

1. Free Coffee.

2. The few nice Customers.

3. Getting out at 7 on Sunday’s.

4. Fucking with rude people.

5. Locking the doors on people after we close.

6. Listening to music on the store speakers.

7. Trying new flavor combos in my coffee.

8. Hashbrowns.

9. Customers leaving nice reviews on Yelp.

10. Customers leaving ridiculous reviews on Yelp.

11. Giving stressed-out people free coffee, because we’ve all been there.

12. Listening to Raj yell at people for unreasonable things, like using the bathroom he just cleaned.

13. Listening to Raj act super nice when his boss is around.

14. Scaring new Dunks employees with customer horror stories.

15. Listening to full albums at work.

16. Introducing customers to music.

What I Won’t Miss Even A Little:

1. That On-The-Go ringtone that never shuts up.

2. Getting yelled at by entitled morons who think this is an upscale restaurant.

3. People throwing money at me like I’m a bad stripper.

4. Customers complaining because the prices aren’t the same as they were in 1976.

5. Coming home covered in greasy fat and coffee stains.

6. Customers assuming I speak perfect Spanish because I work at Dunks.

7. People placing $50+ orders, and not tipping after.

8. Customers taking money out of my tip jar to avoid breaking a bill.

9. People snapping their fingers while I make their food because they think it’ll speed things up.

10. Blatant heroin users coughing on their money and handing it to me.

11. Drunk people asking if I can add liquor to their drinks.

12. Customers making up flavors and expecting me to know what they are.

13. Parents who bring their crying kid in, and leave them at the counter.

14. Getting 4am calls from the District Manager, asking where the TV remote is.

15. Getting calls at 4:15am from said manager after she finds the remote.

16. Getting called in at 8:30am for a 12pm shift.

17. Having to work 3am-8pm because someone didn’t show up.

18. Coffee “connoisseurs” who can apparently tell the difference between 17 creams and 18 creams in their small iced coffee.

19. People who want their coffee “extra extra light”, then complain that their coffee is too light.

20. Having customers talk on their phone at the counter when they should be ordering.

21. Getting called racist because I ask someone to repeat themselves after they order in another language.

22. Getting cold brew thrown at me because “It’s not cold enough!”

23. Customers getting angry that we don’t have Pumpkin Spice in July.

24. Customers getting offended when I ask if they want their coffee iced or hot.

25. Old people telling me that “Hey Yeah” is The Devil’s Music™️.

26. People who try and order food 45 minutes after the ovens are off.

27. Customers who order small coffees in extra-large cups because they think they’re beating the system.

28. Getting yelled at because I didn’t finish the work that someone else was supposed to do.

29. Getting asked 6 times in a row if the decaf coffee they ordered is actually decaf.

30. Customers who don’t understand what “regular” means, and get mad when they order a regular and it’s not what they wanted.

31. Being told I got a raise, and making the same amount of money every week.

32. Having to do my boss’s paperwork because she wants to go home early.

33. Customers paying for big orders with change.

34. When I greet customers at the counter, and they look at me like I’m offending them.

35. Confused customers who try and get me to pump their gas because they don’t understand how 2 stores can share a building.

36. Customers who get mad that their coffee is on the counter, and not wherever they want to wait for it.

37. Parents who point at me and tell their kids “This is what happens when you don’t go to college!”

38. Overly-complicated sandwich orders that make no sense

39. Having to fix at least one piece of equipment every shift, none of which is ever replaced.

40. Always being out of something that multiple customers want

41. Getting yelled at because we’re out of something a customer wants.

42. Being treated like I’m less than a person because I work at Dunks.

43. Having to pee outside like an animal because the bathroom doesn’t work.

Goodbye, and good riddance

People Are Weird

What the hell is with some people? I’ve been asked so many stupid questions that should’ve died inside the person’s head long before they vomited them out. Working food service has opened my eyes to an unpleasant truth: these people have jobs that effect things.

Whenever I see roadwork going on for months, I think about the construction worker who came in, asking if we could make him a pizza, operating heavy machinery. Now, I’m like 75% sure that these people are just momentarily frazzled, but there are some cases that are too blatent to ignore.

Today, a woman came in, looked at our menu for about 3 minutes, then asked what our soup of the day was. When I had to inform her that Dunkin Donuts does not make soup, she seemed shocked. Now, this wasn’t an old woman, or a foreign woman, just a regular ol’ lady wearing a Gucci jacket, with the matching bag.

This isn’t an isolated incident; so many people fail to use basic reading comprehension, critical thinking skills, and most important of all, their eyes. For example, I was locking the store up to leave, way past closing time, and a guy comes up and orders a coffee. Now, not only are the lights and sign off, there aren’t any other people in the store, there isn’t any coffee left, and I’m literally at the door about to leave. Sounds like a perfect time to order coffee, right?

Usually, I just ignore the urge to laugh, and provide the same excellent customer service that I always do, but today is different. Am I just an asshole, or have people slowly gotten dumber? I’m sure that stagnant education funding has had some effect on the average intelligence levels of our country, but if we keep going down this path, Idiocracy will turn into a documentary, which is something that terrifies me.

The Moment I Decided to Quit

“You should quit ya job to this!” Wise words from the great modern philosopher Kanye West. I’m done. I’ve had enough of dunks. My friend works at a restaurant, and says that they’re looking for people, so I’m going to give that a shot.

I’m so done with this stupid place, as well as all the bullshit that goes with it. I’ve had 7 managers in 9 months, that should’ve been a giant red flag, but it wasn’t. While doing payroll, I discovered that not only did I not get the raise I’d been promised, but I’d been getting paid less than minimum-wage. That’s what did it for me; not all the rude, over-privileged customers who come in, or the fact that our bathroom hasn’t worked in months, forcing me to piss outside like an animal. Fuck them.

I’ve worked at dunks for almost 6 years, I know the place inside, out and backwards, but I still didn’t get paid a fair wage.

I’ve had to give up every weekend for the last 5 years, I get home at 8:30 every night, tired and angry, and still have to make dinner. I’m done. I’ve given this stupid place way too much effort for what it’s given me.

Working here has given me a whole bunch of stories, but it’s also given me a caffeine addiction, anger issues, and killed whatever outgoing personality traits I might’ve had. I met a crack dealer named Animal, a gang member with a heart of gold, an old, dreadlocked hippy who tips in beer, and other sitcom-worthy characters who generally made my days less boring.

I’m certainly not going to miss it here. As I write this, the gas station owner is yelling at a customer who asked if they could use the bathroom, and even from across the store, I can see the veins popping out of his face as he yells. Hopefully the restaurant works out, I won’t come back here.

Dumbasses at Dunkin: Part Two

In today’s issue of Dumbasses at Dunkin, I’d like to share with you one of the interesting customers who makes my day a little less shitty, by being a piece of shit themselves.

First thing’s first, I should give a little context. Our bathroom’s been acting up lately, and since it’s the only one in the store, we’ve had some unhappy customers complain. Usually, they understand that the absence of a bathroom is not a big deal for the 5 minutes they spend in out store. Not this man.

This gentleman comes into the store, and immediately demands a bathroom. When I informed him of the bathroom situation, he became quite enraged, insisting that it is illegal to keep him from the out-of-order bathroom, ( spoiler alert: it’s not) and insisted I provide him access. Now, usually people understand that our bathroom is broken because they know how terribly the general public treats bathrooms they don’t have to clean, but this man was different.

After 5 minutes of trying to communicate to the gentleman that the only bathroom in the store was out of order, he exploded. He proceeded to go on a racially-charged rant about how the owner of the gas station was discriminating against him because he was Pakastani, which has probably happened before, so I tried to stay composed. After another round of arguement, the man told me that he would be calling the State House, and that we’d be shut down. Lovely.

He called them up, and I could slowly see his face fall as they presumably told him not only was this the wrong place to call, but that he didn’t have a case. As he hung up the phone, he turned to me and called me “Another one of those racist Brazilians” which is a fucking ridiculous sentance, since I’m about as white as you can be, and I don’t speak Portuguese. As Mr. Grumpypants left, he shouted that he would “Shut this place down, and sue the shit out of you! Just you wait!” Well, tick tock, I don’t have all day.

Dumbasses at Dunkin: Part One

So, it’s super rainy and slow today, so I’ve got some time on my hands, and I know how many people enjoy my Dunkin disasters, so I figured I’d write another one while still at work.

Right out of the gate, we lost power, which, in addition to killing my tunes, killed the walk-in and our Point of Sale system. Fantastic. I called my district manager, and she came in to see what she could do, because apparantly resetting the router didn’t work. When she arrived, she asked what I had done, as if I had somehow killed the power myself. She then proceeded to reset the router, and when that didn’t work, she called my manager and yelled at her. Apparently she should’ve predicted that we’d lose power. After the yelling was complete, the district manager decided the best course of action was to hit buttons until something changed. After around 20 minutes of this madness, she had run out of ideas, and left.

Now, I figured that this would be my excitement for the day, but I was wrong. So, if you’ve read my other posts, you’ll know that my Dunkin is attached to a gas station, and this is the source of much confusion, as people apparently can’t figure out why a coffee shop doesn’t sell gas. After informing a group of people that I couldn’t pump their gas, I look outside and I see it; a man trying to light a cigarette while pumping gas. Usually, I would let nature take its course, but I really didn’t want to have to clean up after he met his fiery demise. Luckily, a large construction worker beat me to it, smacking the cigarette out of his mouth and asking him “The fuck’s wrong with you? You tryna blow us all up?” Well put, Construction Guy.

It’s around 2:30 now, and things are still slow. A customer comes in and asks for a bagel, no big deal, but after I give him said bagel, he remains at the counter. Apparently, he has an issue being given a bag for his bagel. After looking at him for a second, I ask why he’s got a problem. He responds with a rant about how we could be recycling the bags, and using the bags more than once. Now, I do my best to recycle and go green and all that, but I’m not about to reuse bags that have had food in them. After informing the gentleman of our food safety guidelines, he stares at me for a second, and laughs to himself like he can’t comprehend how someone could think he was wrong. As he walks out, the girl behind him barely contains a laugh, confirming that I’m not just an asshole.

I thought that my fun was over for the day, but I was wrong again. Our bathroom is a bit of a wildcard: some days it works,some days it doesn’t flush, and some days it pushes water up. Today was a “push water up” type of day. Usually, people are understanding when I tell them that the bathroom’s broken, but every once in a while, we have some issues. Today, I was accosted by a woman who apparently decided that the water leaking out from under the bathroom door was insufficient evidence that it was broken. She then demanded to use the “employee bathroom” because apparently we have one, which is news to me. After informing her that I have been using a spot behind the dumpster, she flew into a rage, and demanded that we give her access to the broken bathroom. Seeing as this woman looks like she doesn’t have the healthiest diet and would further agitate the plumbing, I directed her to my spot behind the dumpster. As she stormed out, the woman informed us she would be leaving us a bad review on Yelp.

Other than that, my day has been pretty quiet, the network is down, so my workload has been cut in half for the day, leaving me ample time to make fun of morons who can’t behave in public. Hopefully, I’m not here much longer, these people are starting to get to me.

Another Day at Dunks

If you’ve read my blog before, you’ll know that I work at a gas station Dunkin Donuts, A.K.A Hell on Earth. I don’t say this lightly, but I’d rather wait at the RMV for 8 hours than go to work. It’s been an eventful day, so I figured I’d share it.

Immediately upon arrival, I could tell that it’s been a day. The thousand-yard stares from my co-workers told me that I was for a treat today. The store itself looked like it had been bombed, robbed, and abandoned for years, so I spent the first hour and a half making the store look presentable.

My first troublesome customer came in a whopping 45 minutes after I arrived, a new record. He came in lumbering over to my side of the store, incoherently hollering his order for God and the whole store to hear. As he came closer to the counter, I got a whiff of cheap whiskey and Marlboro Reds, the offical scent of assholes. I tried to make small talk with this man while his food cooked, and initially he had no interest, but after he got his food, he became a Chatty Kathy, talking about his asshole boss, his incompetent co-workers, and the Indian guy who owns the gas station across from me. He did not have nice, wholesome things to say about him. Now, the Indian guy, (who normally goes by “Raj”) is usually a gaping prolapsed anus, but in this case, he had a point. The customer was upset about the price of a Gatorade, which is a stupid thing to argue about, and decided to take out his frustration on an unsuspecting Dunkin Donuts employee. After nodding and smiling along as this man ranted and raved, I thank my lucky stars that I’m not as much of a trainwreck as that guy.

After the interesting afternoon, the day started to stagnate, so I turn on some tasty jams ( I’ve been getting into Jack Johnson lately) and begin to prep food for tomorrow. I get about halfway done when one of my regulars came in: a truly delightful nurse who always tips well and calls me “munchkin”. This is a much-needed recharge, as she always makes sure I’ve been drinking water and that I’ve had lunch. I try to hook her up as much as I can, because the world needs more people like her.

My day continued uneventfully until 4pm: which is usually the dinner bell for the crazies. The first one I got is the rarest type of crazy: the nice crazy. She came in, and from the look on her face, she’d either been doing Ecstasy all day, or she was on enough medication that the world seemed like a giant Wes Anderson movie. She came up to the counter, and ordered a small coffee with 18 creams, 6 sugars, and extra ice, which leaves maybe 4 sips of actual coffee. She got her coffee, took a sip, and then proceeded to sing about how she got her coffee.

The next customer that came in is an old woman who didn’t speak English, so now I had to play 20 questions to figure out what she wanted. After about 3 minutes of pointing to items on the menu, I make out one word “Decaf” which narrowed things down a bit. As I tried to figure out how this woman wanted her coffee, another regular showed up. This particular regular is another one of my favorites because he’s always stoned to the gills, to the level where he looks like the stony hippy from Half-Baked. He stood behind this woman with a look of glee on his face, knowing that he is only moments away from enjoying a sugary treat. The longer it takes for this woman to order her coffee, the more this wonderful hippy will begin to question his decision, so I know that I needed to speed the process up. After finally figuring out what this woman wanted, ol’ Smokey came to the counter. With a barely-contained smile, he ordered 3 donuts, and you would’ve thought Jesus Christ himself had made them the way he looked after he got them.

Remember how I said Raj was a gaping anal fissure? Well, here’s some proof; a woman’s car broke down at our store, which is located off a major road, and he wanted her to leave because she didn’t want to buy anything. She came in looking to use a phone, because her’s was dead, and he started yelling for her to leave. As you can probably guess, this woman’s car wasn’t really going anywhere, so Raj called a towtruck and towed her car away, with her yelling and pleading for him to just let her use a phone.

My day winded down with the usual hectic race to close, and looking back, today was better than yesterday, but let’s see what tomorrow brings.

Coffeeshop Thoughts Vol. 1

It’s been a boring day today, and I’ve had some writer’s block lately, so I figured I’d just do a little brain-dump to pass the time.

Why Are People Dicks?

I’ve never understood what makes someone absolutely lose their shit in public, is it a common occurence for them? Do they have to deal with any consequences? How do they deal with actual problems in their lives? Furthermore, do these people have friends who put up with their shit, or are they alone in the world, and lashing out is how they cope? I know I’m an asshole because I want what I want, how I want it, and I’ll only compromise if there’s no other option. I also use humor as a coping mechanism, so when I poke fun at people, it’s usually because I feel shitty, and casually joking around makes me feel better.

Are the Patriots Going to Win the Super Bowl?

Yes. C’mon, of course they are, that team is more stacked than the entire Victoria’s Secret fashion show combined. I just want to see how many touchdowns Brady throws to the receiver core.

What the Fuck Do I Do Now?

I’ve just gotten my associate’s degree, AKA the GED of college degrees, and when I look at job postings, I don’t see anything that an associate’s degree is used for, making me think I’ve wasted my time, and should go back for my Bachelor’s degree. It took me a super long time to get my associate’s, and I had a 3.2 GPA, so I figure 4 year college can’t be too different. I’m just hoping that I can find something different so I never have to serve old people coffee again.

What Will the Next Stupid Social Media Fad?

I’m thinking it’ll be something regarding the election, something like “Election Day Challenge” or “Show Your Sticker Saturday”, something to get 18 year-olds to the polls. This is an important election, and I’m sure all of the candidates understand how social media can effect the outcome.