My Last Day

Today’s the day. It’s finally here. I’ve thought about this moment so many times that whatever happens, I know it won’t live up to the fantasy I’ve created. I’ve decided that instead of doing all the usual unnecessary shit that I do throughout my work day, I’m going to take stock and think about what I’ll miss about this place, and what I look forward to never doing again.

What I’ll Miss:

1. Free Coffee.

2. The few nice Customers.

3. Getting out at 7 on Sunday’s.

4. Fucking with rude people.

5. Locking the doors on people after we close.

6. Listening to music on the store speakers.

7. Trying new flavor combos in my coffee.

8. Hashbrowns.

9. Customers leaving nice reviews on Yelp.

10. Customers leaving ridiculous reviews on Yelp.

11. Giving stressed-out people free coffee, because we’ve all been there.

12. Listening to Raj yell at people for unreasonable things, like using the bathroom he just cleaned.

13. Listening to Raj act super nice when his boss is around.

14. Scaring new Dunks employees with customer horror stories.

15. Listening to full albums at work.

16. Introducing customers to music.

What I Won’t Miss Even A Little:

1. That On-The-Go ringtone that never shuts up.

2. Getting yelled at by entitled morons who think this is an upscale restaurant.

3. People throwing money at me like I’m a bad stripper.

4. Customers complaining because the prices aren’t the same as they were in 1976.

5. Coming home covered in greasy fat and coffee stains.

6. Customers assuming I speak perfect Spanish because I work at Dunks.

7. People placing $50+ orders, and not tipping after.

8. Customers taking money out of my tip jar to avoid breaking a bill.

9. People snapping their fingers while I make their food because they think it’ll speed things up.

10. Blatant heroin users coughing on their money and handing it to me.

11. Drunk people asking if I can add liquor to their drinks.

12. Customers making up flavors and expecting me to know what they are.

13. Parents who bring their crying kid in, and leave them at the counter.

14. Getting 4am calls from the District Manager, asking where the TV remote is.

15. Getting calls at 4:15am from said manager after she finds the remote.

16. Getting called in at 8:30am for a 12pm shift.

17. Having to work 3am-8pm because someone didn’t show up.

18. Coffee “connoisseurs” who can apparently tell the difference between 17 creams and 18 creams in their small iced coffee.

19. People who want their coffee “extra extra light”, then complain that their coffee is too light.

20. Having customers talk on their phone at the counter when they should be ordering.

21. Getting called racist because I ask someone to repeat themselves after they order in another language.

22. Getting cold brew thrown at me because “It’s not cold enough!”

23. Customers getting angry that we don’t have Pumpkin Spice in July.

24. Customers getting offended when I ask if they want their coffee iced or hot.

25. Old people telling me that “Hey Yeah” is The Devil’s Music™️.

26. People who try and order food 45 minutes after the ovens are off.

27. Customers who order small coffees in extra-large cups because they think they’re beating the system.

28. Getting yelled at because I didn’t finish the work that someone else was supposed to do.

29. Getting asked 6 times in a row if the decaf coffee they ordered is actually decaf.

30. Customers who don’t understand what “regular” means, and get mad when they order a regular and it’s not what they wanted.

31. Being told I got a raise, and making the same amount of money every week.

32. Having to do my boss’s paperwork because she wants to go home early.

33. Customers paying for big orders with change.

34. When I greet customers at the counter, and they look at me like I’m offending them.

35. Confused customers who try and get me to pump their gas because they don’t understand how 2 stores can share a building.

36. Customers who get mad that their coffee is on the counter, and not wherever they want to wait for it.

37. Parents who point at me and tell their kids “This is what happens when you don’t go to college!”

38. Overly-complicated sandwich orders that make no sense

39. Having to fix at least one piece of equipment every shift, none of which is ever replaced.

40. Always being out of something that multiple customers want

41. Getting yelled at because we’re out of something a customer wants.

42. Being treated like I’m less than a person because I work at Dunks.

43. Having to pee outside like an animal because the bathroom doesn’t work.

Goodbye, and good riddance

The Best Two Weeks of Your Life

So I put in my notice a week ago, and I’ve got to say, this is the most fun I’ve ever had at work.

It’s not that I’m slacking off, I still do my job because I don’t want to be an asshole and leave things for everyone else because I’ve checked out. I’m still working hard, but I’m also kicking back and relaxing a lot more.

I’ve worked at Dunks for longer than Jimmy Carter was president, so part of me is worried about moving on. Did I make a mistake? Is this new job going to suck more than my previous one? Should I stay afterall? Will I really be happier at the new job? These are probably thoughts everyone has when they’re about to start a new job, so I’m trying not to think about them too much.

I’m hoping for the best, but it’s still a job; there will still be terrible days where I want to quit, there will still be days where I regret leaving Dunks, there will still be days where I wish I didn’t get out so late, but it’s still a change, and people tell me change is good. I guess we’ll see.

The Cost of Kindness

I’ve actually got a positive Dunkin’s story today. Shocker. Usually, the people I deal with are rude, inconsiderate pricks, but every once in awhile, someone kind comes in, and reaffirms my faith in humanity.

Today, I was just relaxing listening to some juicy jams when an old guy who was the spitting image of Ben Carson walks in. After making his order, he started to make some small talk, so I figured he couldn’t be that bad.

He started asking me questions like “What do you eat here?” and “How is it working here?”, as well as asking me what my goals are, and what my parents do for a living. Turns out, this guy is cool as hell, and is one of those rare types of people who make everyone feel important, which is a type of person we desperately need more of.

We talked for almost half an hour, we found out that we’re pretty simular: we’re both left handed, we both love jazz music (he even gave me some new stuff to check out), we’re both only children, and we both like tea more than coffee.

It’s weird, usually I don’t like talking to random people, and I especially don’t like talking about my personal life, but maybe I should try to do it more, I might meet more decent people, and I might not have such a bleak outlook on humanity. After all, it doesn’t cost anything to be kind.

Dumbasses at Dunkin: Part Two

In today’s issue of Dumbasses at Dunkin, I’d like to share with you one of the interesting customers who makes my day a little less shitty, by being a piece of shit themselves.

First thing’s first, I should give a little context. Our bathroom’s been acting up lately, and since it’s the only one in the store, we’ve had some unhappy customers complain. Usually, they understand that the absence of a bathroom is not a big deal for the 5 minutes they spend in out store. Not this man.

This gentleman comes into the store, and immediately demands a bathroom. When I informed him of the bathroom situation, he became quite enraged, insisting that it is illegal to keep him from the out-of-order bathroom, ( spoiler alert: it’s not) and insisted I provide him access. Now, usually people understand that our bathroom is broken because they know how terribly the general public treats bathrooms they don’t have to clean, but this man was different.

After 5 minutes of trying to communicate to the gentleman that the only bathroom in the store was out of order, he exploded. He proceeded to go on a racially-charged rant about how the owner of the gas station was discriminating against him because he was Pakastani, which has probably happened before, so I tried to stay composed. After another round of arguement, the man told me that he would be calling the State House, and that we’d be shut down. Lovely.

He called them up, and I could slowly see his face fall as they presumably told him not only was this the wrong place to call, but that he didn’t have a case. As he hung up the phone, he turned to me and called me “Another one of those racist Brazilians” which is a fucking ridiculous sentance, since I’m about as white as you can be, and I don’t speak Portuguese. As Mr. Grumpypants left, he shouted that he would “Shut this place down, and sue the shit out of you! Just you wait!” Well, tick tock, I don’t have all day.

Your Brain on ADHD

*Alarm buzz*

Time: 9:30am

“Ok, I’ve got time, I can totally just close my eyes for a sec..”

-20 minutes later-

“Shit, I actually have to get up and do things now. I wonder what happened to Shaggy?”

-30 minutes later-

“Ok, so Shaggy was a Marine who served in the Gulf War and sang to pass the time. Let’s see if I can find any pictures of him in uniform, because that doesn’t sound true”

-3 pages of Google Images later-

“Shaggy is an interesting dude, I didn’t know there was a recognized legal defense based on “It Wasn’t Me”

-10 minutes of watching YouTube videos of people losing their shit at Popeyes-

Time: 10:30am

“Huh. I was supposed to do something today, I probably should’ve written that down so I would’ve remembered”

“I wonder if squirrels have names for each other. I wonder what my name would be if I were a squirrel. Squirrel is such a weird word, who came up with that?”

-1 deep dive into the etymology of the word “squirrel” later-

“Damnit, I was supposed to take the trash out for the garbage people today, guess I’ll have to survive until next week.”

“What should I have for breakfast, I’ve been in a toast kick for a minute, but I don’t have much time, so I should have cereal or something quick.”

“I wonder how many Cheerios are in a box, has anyone ever counted them?”

“Shit, I’m late for work, I don’t have time to finish breakfast”

-5 minutes of picking the right album for the ride to work-

Time: 11:30am

“Why is there so much traffic, I didn’t know this many people lived in this town, what the hell?”

-Arrive to work 5 minutes late-

“Everything at work is broken, this day will probably suck. An Always Sunny and Workaholics crossover would be great, I wonder what that would be like”

-Write a spec script on the back of a receipt-

Time: 12:05pm

Only 9 hours before I get to go home…

4 Types of Customers Nobody Likes

I get a wide variety of customers at work, most of them are decent enough people, or harmless. There are always outliers though, people like…

4. The Barely-Awake Stoner

Look, there’s nothing wrong with hitting the ol’ electric lettuce, but c’mon people, get it together before you venture out in public. Sometimes these customers are awesome, they’re usually open to suggestions, they’re funny most of the time, and you might get a big tip if you joke about how baked they look. You can tell you’re in for a bad time when you can smell the reefer before you see the customer, this usually means you’re in for 5 minutes of silence while they figure out where they are, and what they might want to eat. Further signs someone might be catastrophically cooked are when they have trouble relaying their order to you, or if they get distracted in the middle of their sentence and stop talking so they can think. Please smoke responsibly people.

3. The Soccer Mom

I don’t know how common these are everywhere else, but in my pasty-white slice of suburbia they run rampant. This sub-genre of white person is identified by their superior attitude, their cropped haircut, and their complete inability to control their children, who usually have ridiculous names like Braedyn or Jaedon. These woman are about 2 cups of coffee and a Xanax away from total meltdown, so they don’t have time for things like manners or complete sentences. Soccer Moms usually hate the taste of coffee, but rely on the caffeine, so they order drinks that are 95% sugary garbage and 5% coffee, and they expect you to know how much of each of the 7 ingredients to put in without telling you. Jesus help you if it’s even a little off, they’ll make you redo it 4 or 5 times until they think it’s right, even if you make it the same way each time. God forbid, they bring their kids in, forcing you to deal with whatever future asshole they’ve raised to talk down to retail workers. These people have never worked a service job on their lives, so they don’t understand that what they’re doing is wrong.

2. The Conspiracy Nut

There are different stages of conspiracy nuts: the first layer is my favorite, they just vomit out whatever clickbait headline they just skimmed so you think they know what they’re talking about. The layer below that is where I start to get annoyed. These people are usually a couple crayons short of a box, and lack the awareness to realize that I’m not interested in listening to them talk about how Obama was a lizard person, or how the government is secretly giving us Lyme Disease to keep us from getting insurance. Every time one of these Alex Jones- level nuts come by, I pray for someone else to come along so I have an excuse to stop listening to them.

1. The Asshole

These are way too common. I don’t know what these people are like outside of the store, but it seems like the second they get into the store they evolve into some sort of enraged nuclear bomb. For the most part, these people are miserable people who get shat on in their own lives so much that they feel the need to make someone else’s day miserable. I deal with this type of customer every day, and I’ve noticed there are more of them than ever, which provides great material, but I’m getting tired of old people yelling at me because I can’t read their minds. Today, I got yelledat because apparently I didn’t get that “Black Coffee” means small iced with extra cream and sugar. I guess I’ve gotta work on that. I’ve found that laughing at these assholes works like a charm, as does being overly nice to them. Both approaches fry their circuits and leave then speechless, which is alway nice after 5 continuous mintues of verbal abuse.

Dumbasses at Dunkin: Part One

So, it’s super rainy and slow today, so I’ve got some time on my hands, and I know how many people enjoy my Dunkin disasters, so I figured I’d write another one while still at work.

Right out of the gate, we lost power, which, in addition to killing my tunes, killed the walk-in and our Point of Sale system. Fantastic. I called my district manager, and she came in to see what she could do, because apparantly resetting the router didn’t work. When she arrived, she asked what I had done, as if I had somehow killed the power myself. She then proceeded to reset the router, and when that didn’t work, she called my manager and yelled at her. Apparently she should’ve predicted that we’d lose power. After the yelling was complete, the district manager decided the best course of action was to hit buttons until something changed. After around 20 minutes of this madness, she had run out of ideas, and left.

Now, I figured that this would be my excitement for the day, but I was wrong. So, if you’ve read my other posts, you’ll know that my Dunkin is attached to a gas station, and this is the source of much confusion, as people apparently can’t figure out why a coffee shop doesn’t sell gas. After informing a group of people that I couldn’t pump their gas, I look outside and I see it; a man trying to light a cigarette while pumping gas. Usually, I would let nature take its course, but I really didn’t want to have to clean up after he met his fiery demise. Luckily, a large construction worker beat me to it, smacking the cigarette out of his mouth and asking him “The fuck’s wrong with you? You tryna blow us all up?” Well put, Construction Guy.

It’s around 2:30 now, and things are still slow. A customer comes in and asks for a bagel, no big deal, but after I give him said bagel, he remains at the counter. Apparently, he has an issue being given a bag for his bagel. After looking at him for a second, I ask why he’s got a problem. He responds with a rant about how we could be recycling the bags, and using the bags more than once. Now, I do my best to recycle and go green and all that, but I’m not about to reuse bags that have had food in them. After informing the gentleman of our food safety guidelines, he stares at me for a second, and laughs to himself like he can’t comprehend how someone could think he was wrong. As he walks out, the girl behind him barely contains a laugh, confirming that I’m not just an asshole.

I thought that my fun was over for the day, but I was wrong again. Our bathroom is a bit of a wildcard: some days it works,some days it doesn’t flush, and some days it pushes water up. Today was a “push water up” type of day. Usually, people are understanding when I tell them that the bathroom’s broken, but every once in a while, we have some issues. Today, I was accosted by a woman who apparently decided that the water leaking out from under the bathroom door was insufficient evidence that it was broken. She then demanded to use the “employee bathroom” because apparently we have one, which is news to me. After informing her that I have been using a spot behind the dumpster, she flew into a rage, and demanded that we give her access to the broken bathroom. Seeing as this woman looks like she doesn’t have the healthiest diet and would further agitate the plumbing, I directed her to my spot behind the dumpster. As she stormed out, the woman informed us she would be leaving us a bad review on Yelp.

Other than that, my day has been pretty quiet, the network is down, so my workload has been cut in half for the day, leaving me ample time to make fun of morons who can’t behave in public. Hopefully, I’m not here much longer, these people are starting to get to me.