My Last Day

Today’s the day. It’s finally here. I’ve thought about this moment so many times that whatever happens, I know it won’t live up to the fantasy I’ve created. I’ve decided that instead of doing all the usual unnecessary shit that I do throughout my work day, I’m going to take stock and think about what I’ll miss about this place, and what I look forward to never doing again.

What I’ll Miss:

1. Free Coffee.

2. The few nice Customers.

3. Getting out at 7 on Sunday’s.

4. Fucking with rude people.

5. Locking the doors on people after we close.

6. Listening to music on the store speakers.

7. Trying new flavor combos in my coffee.

8. Hashbrowns.

9. Customers leaving nice reviews on Yelp.

10. Customers leaving ridiculous reviews on Yelp.

11. Giving stressed-out people free coffee, because we’ve all been there.

12. Listening to Raj yell at people for unreasonable things, like using the bathroom he just cleaned.

13. Listening to Raj act super nice when his boss is around.

14. Scaring new Dunks employees with customer horror stories.

15. Listening to full albums at work.

16. Introducing customers to music.

What I Won’t Miss Even A Little:

1. That On-The-Go ringtone that never shuts up.

2. Getting yelled at by entitled morons who think this is an upscale restaurant.

3. People throwing money at me like I’m a bad stripper.

4. Customers complaining because the prices aren’t the same as they were in 1976.

5. Coming home covered in greasy fat and coffee stains.

6. Customers assuming I speak perfect Spanish because I work at Dunks.

7. People placing $50+ orders, and not tipping after.

8. Customers taking money out of my tip jar to avoid breaking a bill.

9. People snapping their fingers while I make their food because they think it’ll speed things up.

10. Blatant heroin users coughing on their money and handing it to me.

11. Drunk people asking if I can add liquor to their drinks.

12. Customers making up flavors and expecting me to know what they are.

13. Parents who bring their crying kid in, and leave them at the counter.

14. Getting 4am calls from the District Manager, asking where the TV remote is.

15. Getting calls at 4:15am from said manager after she finds the remote.

16. Getting called in at 8:30am for a 12pm shift.

17. Having to work 3am-8pm because someone didn’t show up.

18. Coffee “connoisseurs” who can apparently tell the difference between 17 creams and 18 creams in their small iced coffee.

19. People who want their coffee “extra extra light”, then complain that their coffee is too light.

20. Having customers talk on their phone at the counter when they should be ordering.

21. Getting called racist because I ask someone to repeat themselves after they order in another language.

22. Getting cold brew thrown at me because “It’s not cold enough!”

23. Customers getting angry that we don’t have Pumpkin Spice in July.

24. Customers getting offended when I ask if they want their coffee iced or hot.

25. Old people telling me that “Hey Yeah” is The Devil’s Music™️.

26. People who try and order food 45 minutes after the ovens are off.

27. Customers who order small coffees in extra-large cups because they think they’re beating the system.

28. Getting yelled at because I didn’t finish the work that someone else was supposed to do.

29. Getting asked 6 times in a row if the decaf coffee they ordered is actually decaf.

30. Customers who don’t understand what “regular” means, and get mad when they order a regular and it’s not what they wanted.

31. Being told I got a raise, and making the same amount of money every week.

32. Having to do my boss’s paperwork because she wants to go home early.

33. Customers paying for big orders with change.

34. When I greet customers at the counter, and they look at me like I’m offending them.

35. Confused customers who try and get me to pump their gas because they don’t understand how 2 stores can share a building.

36. Customers who get mad that their coffee is on the counter, and not wherever they want to wait for it.

37. Parents who point at me and tell their kids “This is what happens when you don’t go to college!”

38. Overly-complicated sandwich orders that make no sense

39. Having to fix at least one piece of equipment every shift, none of which is ever replaced.

40. Always being out of something that multiple customers want

41. Getting yelled at because we’re out of something a customer wants.

42. Being treated like I’m less than a person because I work at Dunks.

43. Having to pee outside like an animal because the bathroom doesn’t work.

Goodbye, and good riddance

People Are Weird

What the hell is with some people? I’ve been asked so many stupid questions that should’ve died inside the person’s head long before they vomited them out. Working food service has opened my eyes to an unpleasant truth: these people have jobs that effect things.

Whenever I see roadwork going on for months, I think about the construction worker who came in, asking if we could make him a pizza, operating heavy machinery. Now, I’m like 75% sure that these people are just momentarily frazzled, but there are some cases that are too blatent to ignore.

Today, a woman came in, looked at our menu for about 3 minutes, then asked what our soup of the day was. When I had to inform her that Dunkin Donuts does not make soup, she seemed shocked. Now, this wasn’t an old woman, or a foreign woman, just a regular ol’ lady wearing a Gucci jacket, with the matching bag.

This isn’t an isolated incident; so many people fail to use basic reading comprehension, critical thinking skills, and most important of all, their eyes. For example, I was locking the store up to leave, way past closing time, and a guy comes up and orders a coffee. Now, not only are the lights and sign off, there aren’t any other people in the store, there isn’t any coffee left, and I’m literally at the door about to leave. Sounds like a perfect time to order coffee, right?

Usually, I just ignore the urge to laugh, and provide the same excellent customer service that I always do, but today is different. Am I just an asshole, or have people slowly gotten dumber? I’m sure that stagnant education funding has had some effect on the average intelligence levels of our country, but if we keep going down this path, Idiocracy will turn into a documentary, which is something that terrifies me.

The Moment I Decided to Quit

“You should quit ya job to this!” Wise words from the great modern philosopher Kanye West. I’m done. I’ve had enough of dunks. My friend works at a restaurant, and says that they’re looking for people, so I’m going to give that a shot.

I’m so done with this stupid place, as well as all the bullshit that goes with it. I’ve had 7 managers in 9 months, that should’ve been a giant red flag, but it wasn’t. While doing payroll, I discovered that not only did I not get the raise I’d been promised, but I’d been getting paid less than minimum-wage. That’s what did it for me; not all the rude, over-privileged customers who come in, or the fact that our bathroom hasn’t worked in months, forcing me to piss outside like an animal. Fuck them.

I’ve worked at dunks for almost 6 years, I know the place inside, out and backwards, but I still didn’t get paid a fair wage.

I’ve had to give up every weekend for the last 5 years, I get home at 8:30 every night, tired and angry, and still have to make dinner. I’m done. I’ve given this stupid place way too much effort for what it’s given me.

Working here has given me a whole bunch of stories, but it’s also given me a caffeine addiction, anger issues, and killed whatever outgoing personality traits I might’ve had. I met a crack dealer named Animal, a gang member with a heart of gold, an old, dreadlocked hippy who tips in beer, and other sitcom-worthy characters who generally made my days less boring.

I’m certainly not going to miss it here. As I write this, the gas station owner is yelling at a customer who asked if they could use the bathroom, and even from across the store, I can see the veins popping out of his face as he yells. Hopefully the restaurant works out, I won’t come back here.

Dumbasses at Dunkin: Part Two

In today’s issue of Dumbasses at Dunkin, I’d like to share with you one of the interesting customers who makes my day a little less shitty, by being a piece of shit themselves.

First thing’s first, I should give a little context. Our bathroom’s been acting up lately, and since it’s the only one in the store, we’ve had some unhappy customers complain. Usually, they understand that the absence of a bathroom is not a big deal for the 5 minutes they spend in out store. Not this man.

This gentleman comes into the store, and immediately demands a bathroom. When I informed him of the bathroom situation, he became quite enraged, insisting that it is illegal to keep him from the out-of-order bathroom, ( spoiler alert: it’s not) and insisted I provide him access. Now, usually people understand that our bathroom is broken because they know how terribly the general public treats bathrooms they don’t have to clean, but this man was different.

After 5 minutes of trying to communicate to the gentleman that the only bathroom in the store was out of order, he exploded. He proceeded to go on a racially-charged rant about how the owner of the gas station was discriminating against him because he was Pakastani, which has probably happened before, so I tried to stay composed. After another round of arguement, the man told me that he would be calling the State House, and that we’d be shut down. Lovely.

He called them up, and I could slowly see his face fall as they presumably told him not only was this the wrong place to call, but that he didn’t have a case. As he hung up the phone, he turned to me and called me “Another one of those racist Brazilians” which is a fucking ridiculous sentance, since I’m about as white as you can be, and I don’t speak Portuguese. As Mr. Grumpypants left, he shouted that he would “Shut this place down, and sue the shit out of you! Just you wait!” Well, tick tock, I don’t have all day.

Your Brain on ADHD

*Alarm buzz*

Time: 9:30am

“Ok, I’ve got time, I can totally just close my eyes for a sec..”

-20 minutes later-

“Shit, I actually have to get up and do things now. I wonder what happened to Shaggy?”

-30 minutes later-

“Ok, so Shaggy was a Marine who served in the Gulf War and sang to pass the time. Let’s see if I can find any pictures of him in uniform, because that doesn’t sound true”

-3 pages of Google Images later-

“Shaggy is an interesting dude, I didn’t know there was a recognized legal defense based on “It Wasn’t Me”

-10 minutes of watching YouTube videos of people losing their shit at Popeyes-

Time: 10:30am

“Huh. I was supposed to do something today, I probably should’ve written that down so I would’ve remembered”

“I wonder if squirrels have names for each other. I wonder what my name would be if I were a squirrel. Squirrel is such a weird word, who came up with that?”

-1 deep dive into the etymology of the word “squirrel” later-

“Damnit, I was supposed to take the trash out for the garbage people today, guess I’ll have to survive until next week.”

“What should I have for breakfast, I’ve been in a toast kick for a minute, but I don’t have much time, so I should have cereal or something quick.”

“I wonder how many Cheerios are in a box, has anyone ever counted them?”

“Shit, I’m late for work, I don’t have time to finish breakfast”

-5 minutes of picking the right album for the ride to work-

Time: 11:30am

“Why is there so much traffic, I didn’t know this many people lived in this town, what the hell?”

-Arrive to work 5 minutes late-

“Everything at work is broken, this day will probably suck. An Always Sunny and Workaholics crossover would be great, I wonder what that would be like”

-Write a spec script on the back of a receipt-

Time: 12:05pm

Only 9 hours before I get to go home…

4 Types of Customers Nobody Likes

I get a wide variety of customers at work, most of them are decent enough people, or harmless. There are always outliers though, people like…

4. The Barely-Awake Stoner

Look, there’s nothing wrong with hitting the ol’ electric lettuce, but c’mon people, get it together before you venture out in public. Sometimes these customers are awesome, they’re usually open to suggestions, they’re funny most of the time, and you might get a big tip if you joke about how baked they look. You can tell you’re in for a bad time when you can smell the reefer before you see the customer, this usually means you’re in for 5 minutes of silence while they figure out where they are, and what they might want to eat. Further signs someone might be catastrophically cooked are when they have trouble relaying their order to you, or if they get distracted in the middle of their sentence and stop talking so they can think. Please smoke responsibly people.

3. The Soccer Mom

I don’t know how common these are everywhere else, but in my pasty-white slice of suburbia they run rampant. This sub-genre of white person is identified by their superior attitude, their cropped haircut, and their complete inability to control their children, who usually have ridiculous names like Braedyn or Jaedon. These woman are about 2 cups of coffee and a Xanax away from total meltdown, so they don’t have time for things like manners or complete sentences. Soccer Moms usually hate the taste of coffee, but rely on the caffeine, so they order drinks that are 95% sugary garbage and 5% coffee, and they expect you to know how much of each of the 7 ingredients to put in without telling you. Jesus help you if it’s even a little off, they’ll make you redo it 4 or 5 times until they think it’s right, even if you make it the same way each time. God forbid, they bring their kids in, forcing you to deal with whatever future asshole they’ve raised to talk down to retail workers. These people have never worked a service job on their lives, so they don’t understand that what they’re doing is wrong.

2. The Conspiracy Nut

There are different stages of conspiracy nuts: the first layer is my favorite, they just vomit out whatever clickbait headline they just skimmed so you think they know what they’re talking about. The layer below that is where I start to get annoyed. These people are usually a couple crayons short of a box, and lack the awareness to realize that I’m not interested in listening to them talk about how Obama was a lizard person, or how the government is secretly giving us Lyme Disease to keep us from getting insurance. Every time one of these Alex Jones- level nuts come by, I pray for someone else to come along so I have an excuse to stop listening to them.

1. The Asshole

These are way too common. I don’t know what these people are like outside of the store, but it seems like the second they get into the store they evolve into some sort of enraged nuclear bomb. For the most part, these people are miserable people who get shat on in their own lives so much that they feel the need to make someone else’s day miserable. I deal with this type of customer every day, and I’ve noticed there are more of them than ever, which provides great material, but I’m getting tired of old people yelling at me because I can’t read their minds. Today, I got yelledat because apparently I didn’t get that “Black Coffee” means small iced with extra cream and sugar. I guess I’ve gotta work on that. I’ve found that laughing at these assholes works like a charm, as does being overly nice to them. Both approaches fry their circuits and leave then speechless, which is alway nice after 5 continuous mintues of verbal abuse.