People Are Weird

What the hell is with some people? I’ve been asked so many stupid questions that should’ve died inside the person’s head long before they vomited them out. Working food service has opened my eyes to an unpleasant truth: these people have jobs that effect things.

Whenever I see roadwork going on for months, I think about the construction worker who came in, asking if we could make him a pizza, operating heavy machinery. Now, I’m like 75% sure that these people are just momentarily frazzled, but there are some cases that are too blatent to ignore.

Today, a woman came in, looked at our menu for about 3 minutes, then asked what our soup of the day was. When I had to inform her that Dunkin Donuts does not make soup, she seemed shocked. Now, this wasn’t an old woman, or a foreign woman, just a regular ol’ lady wearing a Gucci jacket, with the matching bag.

This isn’t an isolated incident; so many people fail to use basic reading comprehension, critical thinking skills, and most important of all, their eyes. For example, I was locking the store up to leave, way past closing time, and a guy comes up and orders a coffee. Now, not only are the lights and sign off, there aren’t any other people in the store, there isn’t any coffee left, and I’m literally at the door about to leave. Sounds like a perfect time to order coffee, right?

Usually, I just ignore the urge to laugh, and provide the same excellent customer service that I always do, but today is different. Am I just an asshole, or have people slowly gotten dumber? I’m sure that stagnant education funding has had some effect on the average intelligence levels of our country, but if we keep going down this path, Idiocracy will turn into a documentary, which is something that terrifies me.

Dumbasses at Dunkin: Part Two

In today’s issue of Dumbasses at Dunkin, I’d like to share with you one of the interesting customers who makes my day a little less shitty, by being a piece of shit themselves.

First thing’s first, I should give a little context. Our bathroom’s been acting up lately, and since it’s the only one in the store, we’ve had some unhappy customers complain. Usually, they understand that the absence of a bathroom is not a big deal for the 5 minutes they spend in out store. Not this man.

This gentleman comes into the store, and immediately demands a bathroom. When I informed him of the bathroom situation, he became quite enraged, insisting that it is illegal to keep him from the out-of-order bathroom, ( spoiler alert: it’s not) and insisted I provide him access. Now, usually people understand that our bathroom is broken because they know how terribly the general public treats bathrooms they don’t have to clean, but this man was different.

After 5 minutes of trying to communicate to the gentleman that the only bathroom in the store was out of order, he exploded. He proceeded to go on a racially-charged rant about how the owner of the gas station was discriminating against him because he was Pakastani, which has probably happened before, so I tried to stay composed. After another round of arguement, the man told me that he would be calling the State House, and that we’d be shut down. Lovely.

He called them up, and I could slowly see his face fall as they presumably told him not only was this the wrong place to call, but that he didn’t have a case. As he hung up the phone, he turned to me and called me “Another one of those racist Brazilians” which is a fucking ridiculous sentance, since I’m about as white as you can be, and I don’t speak Portuguese. As Mr. Grumpypants left, he shouted that he would “Shut this place down, and sue the shit out of you! Just you wait!” Well, tick tock, I don’t have all day.

4 Types of Customers Nobody Likes

I get a wide variety of customers at work, most of them are decent enough people, or harmless. There are always outliers though, people like…

4. The Barely-Awake Stoner

Look, there’s nothing wrong with hitting the ol’ electric lettuce, but c’mon people, get it together before you venture out in public. Sometimes these customers are awesome, they’re usually open to suggestions, they’re funny most of the time, and you might get a big tip if you joke about how baked they look. You can tell you’re in for a bad time when you can smell the reefer before you see the customer, this usually means you’re in for 5 minutes of silence while they figure out where they are, and what they might want to eat. Further signs someone might be catastrophically cooked are when they have trouble relaying their order to you, or if they get distracted in the middle of their sentence and stop talking so they can think. Please smoke responsibly people.

3. The Soccer Mom

I don’t know how common these are everywhere else, but in my pasty-white slice of suburbia they run rampant. This sub-genre of white person is identified by their superior attitude, their cropped haircut, and their complete inability to control their children, who usually have ridiculous names like Braedyn or Jaedon. These woman are about 2 cups of coffee and a Xanax away from total meltdown, so they don’t have time for things like manners or complete sentences. Soccer Moms usually hate the taste of coffee, but rely on the caffeine, so they order drinks that are 95% sugary garbage and 5% coffee, and they expect you to know how much of each of the 7 ingredients to put in without telling you. Jesus help you if it’s even a little off, they’ll make you redo it 4 or 5 times until they think it’s right, even if you make it the same way each time. God forbid, they bring their kids in, forcing you to deal with whatever future asshole they’ve raised to talk down to retail workers. These people have never worked a service job on their lives, so they don’t understand that what they’re doing is wrong.

2. The Conspiracy Nut

There are different stages of conspiracy nuts: the first layer is my favorite, they just vomit out whatever clickbait headline they just skimmed so you think they know what they’re talking about. The layer below that is where I start to get annoyed. These people are usually a couple crayons short of a box, and lack the awareness to realize that I’m not interested in listening to them talk about how Obama was a lizard person, or how the government is secretly giving us Lyme Disease to keep us from getting insurance. Every time one of these Alex Jones- level nuts come by, I pray for someone else to come along so I have an excuse to stop listening to them.

1. The Asshole

These are way too common. I don’t know what these people are like outside of the store, but it seems like the second they get into the store they evolve into some sort of enraged nuclear bomb. For the most part, these people are miserable people who get shat on in their own lives so much that they feel the need to make someone else’s day miserable. I deal with this type of customer every day, and I’ve noticed there are more of them than ever, which provides great material, but I’m getting tired of old people yelling at me because I can’t read their minds. Today, I got yelledat because apparently I didn’t get that “Black Coffee” means small iced with extra cream and sugar. I guess I’ve gotta work on that. I’ve found that laughing at these assholes works like a charm, as does being overly nice to them. Both approaches fry their circuits and leave then speechless, which is alway nice after 5 continuous mintues of verbal abuse.

Another Day at Dunks

If you’ve read my blog before, you’ll know that I work at a gas station Dunkin Donuts, A.K.A Hell on Earth. I don’t say this lightly, but I’d rather wait at the RMV for 8 hours than go to work. It’s been an eventful day, so I figured I’d share it.

Immediately upon arrival, I could tell that it’s been a day. The thousand-yard stares from my co-workers told me that I was for a treat today. The store itself looked like it had been bombed, robbed, and abandoned for years, so I spent the first hour and a half making the store look presentable.

My first troublesome customer came in a whopping 45 minutes after I arrived, a new record. He came in lumbering over to my side of the store, incoherently hollering his order for God and the whole store to hear. As he came closer to the counter, I got a whiff of cheap whiskey and Marlboro Reds, the offical scent of assholes. I tried to make small talk with this man while his food cooked, and initially he had no interest, but after he got his food, he became a Chatty Kathy, talking about his asshole boss, his incompetent co-workers, and the Indian guy who owns the gas station across from me. He did not have nice, wholesome things to say about him. Now, the Indian guy, (who normally goes by “Raj”) is usually a gaping prolapsed anus, but in this case, he had a point. The customer was upset about the price of a Gatorade, which is a stupid thing to argue about, and decided to take out his frustration on an unsuspecting Dunkin Donuts employee. After nodding and smiling along as this man ranted and raved, I thank my lucky stars that I’m not as much of a trainwreck as that guy.

After the interesting afternoon, the day started to stagnate, so I turn on some tasty jams ( I’ve been getting into Jack Johnson lately) and begin to prep food for tomorrow. I get about halfway done when one of my regulars came in: a truly delightful nurse who always tips well and calls me “munchkin”. This is a much-needed recharge, as she always makes sure I’ve been drinking water and that I’ve had lunch. I try to hook her up as much as I can, because the world needs more people like her.

My day continued uneventfully until 4pm: which is usually the dinner bell for the crazies. The first one I got is the rarest type of crazy: the nice crazy. She came in, and from the look on her face, she’d either been doing Ecstasy all day, or she was on enough medication that the world seemed like a giant Wes Anderson movie. She came up to the counter, and ordered a small coffee with 18 creams, 6 sugars, and extra ice, which leaves maybe 4 sips of actual coffee. She got her coffee, took a sip, and then proceeded to sing about how she got her coffee.

The next customer that came in is an old woman who didn’t speak English, so now I had to play 20 questions to figure out what she wanted. After about 3 minutes of pointing to items on the menu, I make out one word “Decaf” which narrowed things down a bit. As I tried to figure out how this woman wanted her coffee, another regular showed up. This particular regular is another one of my favorites because he’s always stoned to the gills, to the level where he looks like the stony hippy from Half-Baked. He stood behind this woman with a look of glee on his face, knowing that he is only moments away from enjoying a sugary treat. The longer it takes for this woman to order her coffee, the more this wonderful hippy will begin to question his decision, so I know that I needed to speed the process up. After finally figuring out what this woman wanted, ol’ Smokey came to the counter. With a barely-contained smile, he ordered 3 donuts, and you would’ve thought Jesus Christ himself had made them the way he looked after he got them.

Remember how I said Raj was a gaping anal fissure? Well, here’s some proof; a woman’s car broke down at our store, which is located off a major road, and he wanted her to leave because she didn’t want to buy anything. She came in looking to use a phone, because her’s was dead, and he started yelling for her to leave. As you can probably guess, this woman’s car wasn’t really going anywhere, so Raj called a towtruck and towed her car away, with her yelling and pleading for him to just let her use a phone.

My day winded down with the usual hectic race to close, and looking back, today was better than yesterday, but let’s see what tomorrow brings.

The 5 Best Fast-Food Places

Fast food is a way of life in America: that’s why we’re all fat and miserable with heart disease. There are some places that do it better than others, and that’s something to be commended. Having worked at a fast food place for a while, it takes a certain type of person to get everything right, without collapsing into an empty shell of a person. This is the A-Team of American fast food.

5. Wendy’s

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The Wendy’s Twitter alone gets them top 5 status. I’d never seen such sassy clap-backs from a brand before: Wendy’s is truly iconic. The food is lacking in some areas, but excels in others. For instance, I’ve never had a bad Baconator any of the hundreds of times I’ve been to Wendy’s. Another thing that separates Wendy’s from your Burger Kings and your McDonald’s is the environment that exists in the restaurants. You’ll never see a Worldstar video taken in a Wendy’s, they shut that shit down REAL quick. Good for you, Wendy’s.

4. Domino’s

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Yea, I said it. Domino’s is a fast food place. Any place where I can get an entire day’s worth of greasy fat and calories in less than 20 minutes is a fast food spot, and 96 Parmesan bread bites definitely fits that criteria. Domino’s is the old faithful, your first fast food love. You have (hazy) memories of ordering 2 larges for 7 dollars at 2 o’clock in the morning, and half an hour later, devouring both of them in less time than it took for them to get there. Very few people I’ve talked to have eaten Domino’s sober, but that’s not the point, the point is that when you need them, they’re there with 3 orders of cheesy bread and some lava cakes. God bless you, Domino’s.

3. Starbucks

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As an employee at Dunkin Donuts for the last 6 years, I feel qualified to pass judgement on this premium caffeinated beverage establishment. I’ve had all their fancy douche bag drinks that take 15 minutes and a consent form to make, I’m not rocking with Starbucks because of them. I go to Starbucks because the quality of workers they have. Never once have I seen a Starbucks employee make someone wait in line because they wanted to take a smoke break. Never once have I seen a Starbucks employee tell a customer they were out of something because it was too annoying to make. Never have I seen a Starbucks employee yell at a customer, although I have seen a customer yell at a barista, who took it in stride with a smile on her face. Whatever Starbucks is doing to keep quality workers in what usually is a shitty minimum-wage hellscape, they need to teach other companies. I want the customer experience of Starbucks, without paying 6 dollars for a Colombian roast.

2. Popeye’s

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“Popeye’s chicken is the shiznit” Right you are, early 90s Adam Sandler, right you are. I never really liked fried chicken, my parents didn’t make it at home because it wasn’t “healthy”, so I never really had it until I was baked at a Bullmoose music shop and saw one down the street. Upon arrival, I was captivated by choices, but what should I get? The thing that stuck out on the menu was the popcorn chicken, so that was what I ordered. After a reasonable amount of time, my golden nuggets of chicken came out, and when I took my first bite, I felt something grow inside me. It wasn’t food poisoning, (“It’s a Popeye’s, not a KFC”, I thought to myself at the time) but a taste of something fresh, something I wasn’t supposed to eat, but how could something this good be so bad for you? The answer came about 2 hours later when I googled how to make those beautiful crispy poultry bombs for myself. I don’t blame you Popeye’s, you’re just selling happiness, you’re perfect just the way you are.

1. 5 Guys

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This is it: the alpha, the omega, the reason for being. 5 Guys has perfected the fast food formula to the point where people consider it an actual restaurant. Wendy’s, BK, and McDonald’s could dip their fries in liquid heroin, and they still wouldn’t match up to the golden standard that 5 Guys has set. Every time I order fries at 5 Guys, the workers pack my bag full of fries like they’re going out of business. The burgers at 5 Guys feel like gourmet burgers, but without the exorbitant price. I have a friend who used to work at one, and he says it’s without a doubt the cleanest restaurant he’s worked in, and a fast food place being cleaner than a full service restaurant is incredible. This next dose of greasy fat and cholesterol is for you, 5 Guys, you’ve earned it.